Wagento Helps 'Jays Company' Fix Their Magento Performance Issues and Restore Platform Stability

Jays Company is a U.S.–based, family-owned distributor of packaging, printing, and supply products serving pharmacies, clinics, hospitals, and long-term care facilities. Since the early 1970s, the company has grown from a small label and forms business into a nationwide provider offering Rx labels, vials, custom bags, dosing supplies, compounding materials, pill cards, floor mats, and custom-imprinted solutions.

With a strong reputation for reliability, customization, and long-term customer relationships, Jays Company positions itself as a trusted one-stop partner for pharmacy and medical supply needs. For years, their team depended on legacy processes and needed an ecommerce solution that would streamline workflows and support their expanding product catalog.

Jays Company approached Wagento after facing persistent issues with both their previous development vendor and their ERP system. The website experienced functional inconsistencies, performance limitations, broken flows, and unreliable features that affected day-to-day operations. These are classic symptoms of slow Magento website issues and outdated customizations.

These issues disrupted customer experience, slowed internal processes, and created friction for users who rely on the platform for reorders, custom branding, quotes, and other mission-critical tasks. The team also experienced broken automation, revealing deep issues that required full Magento workflow automation fixes and consistent technical oversight.

To restore performance and stability, Jays Company required:

• A Magento technical support agency capable of cleaning up technical debt created by the previous vendor
• Functional fixes to improve UX and ordering workflows
• Enhanced features to make reorders, quotes, and autoship more reliable
• Better website performance and backend efficiency
• A platform optimized for increasing product volume as they evolved into a Magento for growing businesses use case
• A trustworthy Magento partner to manage, maintain, and secure the platform long-term

Ultimately, the client needed a dependable development team capable of improving their website and strengthening customer experience across the board.

As Magento eCommerce agency, Wagento implemented a series of strategic technical improvements to stabilize, optimize, and enhance their Magento platform. Key solutions included:

• Removing hardcoded elements across the site for maintainability
• Fixing broken image links across product listings and templates
• Implemented Varnish caching to support Magento site speed improvement
• Updating the order confirmation email template for accuracy and branding
• Removing reorder options for specific customer groups
• Improving inventory sync speeds for smoother ERP communication
• Repaired multiple autoship issues and delivered a stable eCommerce autoship solution
• Creating detailed Autoship reports to support internal workflows
• Eliminated slow queries and optimized logic aligned with Magento 2 performance optimization best practices

Performance Optimization

Wagento introduced improvements aligned with industry-leading Magento speed optimization services, focusing on caching, database cleanup, code refactoring, and performance consistency. This served as a complete Magento performance optimization initiative for the site.

Communication & Transparency

Weekly calls, transparent reporting, and structured planning sessions ensured smooth collaboration and predictable progress throughout the engagement.