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Jays Company is a U.S.–based, family-owned distributor of packaging, printing, and supply products serving pharmacies, clinics, hospitals, and long-term care facilities. Since the early 1970s, the company has grown from a small label and forms business into a nationwide provider offering Rx labels, vials, custom bags, dosing supplies, compounding materials, pill cards, floor mats, and custom-imprinted solutions.
With a strong reputation for reliability, customization, and long-term customer relationships, Jays Company positions itself as a trusted one-stop partner for pharmacy and medical supply needs. For years, their team depended on legacy processes and needed an ecommerce solution that would streamline workflows and support their expanding product catalog.
Jays Company approached Wagento after facing persistent issues with both their previous development vendor and their ERP system. The website experienced functional inconsistencies, performance limitations, broken flows, and unreliable features that affected day-to-day operations. These are classic symptoms of slow Magento website issues and outdated customizations.
These issues disrupted customer experience, slowed internal processes, and created friction for users who rely on the platform for reorders, custom branding, quotes, and other mission-critical tasks. The team also experienced broken automation, revealing deep issues that required full Magento workflow automation fixes and consistent technical oversight.
To restore performance and stability, Jays Company required:
Ultimately, the client needed a dependable development team capable of improving their website and strengthening customer experience across the board.
As Magento eCommerce agency, Wagento implemented a series of strategic technical improvements to stabilize, optimize, and enhance their Magento platform. Key solutions included:
Wagento introduced improvements aligned with industry-leading Magento speed optimization services, focusing on caching, database cleanup, code refactoring, and performance consistency. This served as a complete Magento performance optimization initiative for the site.
Weekly calls, transparent reporting, and structured planning sessions ensured smooth collaboration and predictable progress throughout the engagement.
Wagento’s work significantly improved site reliability, backend stability, and overall customer experience.
Key results included:
With performance stabilized and backend issues resolved, the site is now better equipped for sustained growth using Magento scalability solutions and enterprise-level Adobe Commerce optimization services.
This project highlights how structured remediation, communication, and technical expertise can transform a broken Magento platform into a stable, growth-ready environment. By combining strong development practices with targeted optimization, Wagento delivered a dependable foundation for Jays Company’s digital future.
From eCommerce solutions to long-term performance support, our partnership ensures the client is positioned for strong operational efficiency and improved customer experience across all touchpoints.
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