Zendesk
Connector

Extension by Wagento

Extension Overview

Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal, and productive.

We start by helping companies provide great support and then mature with self-service and proactive engagement.

 

This Zendesk Connector extension provides an effective and efficient connection between the Merchants' Magento Store and their Zendesk account. The extension will allow Merchants' clients to:

 

  • Open support tickets right from the contact us form or their account dashboard in a simple and straight forward manner.
  • Support ticket status will be visible in the Magento admin, where merchants will also be able to update accordingly.
  • Merchants will be able to respond and provide support form their Zendesk Account and this will reflect in the client's dashboard.
  • Allows merchants to manage all the Support Tickets in their Zendesk account by pulling actual client information in a nice widget that will be visible next to support tickets.

 

On the Magento side, the extension allows your clients to create support tickets, even if they are guest buyers! Merchants' Magento admin will be able to pull support tickets per client and also if they are related to a particular order. Merchants' Buyers will have the opportunity to access their support tickets from their account dashboards quickly. Posting an update will be possible as a post to a thread directly in the ticket history that each buyer can pull when looking at the support tickets’ history.

Account & Pricing

In order to use this extension, you will need to have an active subscription with Zendesk. If you don't have an account yet you can register at Zendesk.com. On the website, you will be able to select a plan that may best suit your needs. These fees are in addition to the cost of the extension.

Widget Contains the Following:

Customer Information

  • Email
  • Lifetime Sales
  • Customer Group
  • Customer Since

 

Order Information

  • Order Creation Date
  • Order's Store
  • Billing Address
  • Shipping Address
  • Payment Method
  • Shipping Method

 

Order Item Information

  • Name
  • SKU
  • Status
  • Original Price
  • Price
  • Qty
  • Subtotal
  • Tax Amount
  • Tax Percent
  • Discount Amount
  • Row Total

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