Gorgias is the eCommerce helpdesk that turns your customer service into a profit center.
Gorgias offers a multi-channel helpdesk solution that integrates with eCommerce websites. This helpdesk allows merchants to manage their support from one place by connecting all business apps and communication channels to provide support agents a unified view of their customers. It also sets auto-responses to common customer requests. Ultimately, Gorgias helps merchants leverage support as a way to increase sales.
Better Support for More Sales
The Gorgias helpdesk centralizes support tickets in one place. Each customer's data will be displayed when talking with them, so it's possible to edit orders, modify subscriptions, and refund payments without leaving the helpdesk.
Automate repetitive tasks like cutting and pasting commonly asked questions or closing out tickets. This allows merchants to spend more time talking to customers.
Merchants can engage with customers before they hit the website. Respond to customers asking about products on ads and posts, and increasing sales and ad effectiveness by the equivalent of a 5% increase in ad-spend.
Add Gorgias to Your eCommerce Stack
Support shoppers in real time with the chat widget! Engage in live conversations and direct potential customers to the right agents for the fasted resolutions.
Gorgias integrates directly with Instagram, Facebook, and Twitter! No more shuffling responses between agents and social media managers...instead, agents can reply to and manage messages and interactions on social media directly!
Gorgias SMS is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Let's build something together!
Contact us today to get your project started and hear more about all the awesome things we can do for you!
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