Work At Wagento

Project Manager

mexico

REMOTE, Mexico, Bolivia, LATAM

Overview: 

We’re looking for a Project Manager to help coordinate web development services to eCommerce merchants in the regions of US – LATAM and APAC.  

This is an exciting opportunity to join an established worldwide sales team that is expanding rapidly.    

Wagento and eWay Corp. are a North American eCommerce agency with offices in the USA, Mexico, Bolivia, India, and the United Kingdom. We are an Adobe Solution Partner, BigCommerce partner, VTEX partner, AWS Consulting Partner and a Microsoft Cloud Solution Provider with an established and growing list of clients throughout the world.  

We are looking for a motivated individual who is eager to learn our technology solutions and provide the right solutions to our team members (your customers). If you are ambitious, career-minded, a team player, and passionate this is a great opportunity for you.   

Managerial: 

Reports to Operations & Head of PM’s. 

Requirements & Responsibilities   

  • Maintain Service Records. 
  • Field Incoming help requests. 
  • Assist ops team with special projects. 
  • Administrative management of our hosting projects. (Cloud). 
  • Manage our SLAs with customers. 
  • Documentation and Tracking. 
  • Coordinate with staff on resolving issues raised by customers. 
  • Ensure proper time coding of all issues raised and assigned to employees. 
  • Previous Knowledge in eCommerce sites, (prefer has a developer or tech lead). 
  • English, Spanish and Hindi, (Bengali, Gujarati) are our main languages of communication, please consider that advance English is required. 

What we’re looking for: 

  • Outgoing personality. 
  • Strong work ethic. 
  • Team Player. 
  • Organized, result-oriented individual. 
  • Competitive spirit. 
  • Strong communication skills. 
  • A self-starter. 

Qualifications: 

  • Prior project coordination/management experience is a plus. 
  • Prior software/web development experience is a plus. 
  • Previous CRM user and tracking experience, (Jira prefer) 

Benefits: 

(They vary depending on the location contracted in the US, LATAM, or APAC). 

  • Weekends off. 
  • Paid Certifications. 
  • Leaves and holidays. 
  • Competitive salary. 
  • Health benefits. 

 Job Type: Full-time 

Application

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